Frequently Asked Questions – your question might be answered below:

When can I expect my order to arrive?
Your order will normally be delivered within 5 business days (after receipt of your payment) to the delivery address you selected. Once your order is ready for shipment, you will receive an email from us with a Track & Trace link. You can use this link to track your shipment. If an order contains items that are not in stock, we will complete the order before shipping it. If you would like to receive the items that are already in stock, you can contact our customer service.

Can I pick up my order in person?
No, we only have an online shop – everything is shipped.

What happens if I am not home at the time of delivery?
If you are not home at the time of delivery, the couriers will try to deliver the package to your neighbors. A notification in your mailbox will tell you where the package was delivered. In some cases, the courier will come by the next day for a second delivery attempt. If you are still absent, the package will be delivered to the nearest pickup location, where you can collect it later. All of this information can be tracked via the Track & Trace link we send you once your order has been shipped.

How can I return an item/order?
Request a return form through our customer service. Stick it on the box, ensure the shipment is sufficiently postage-paid, and hand the package in at a PostNL service point. This return service is at the customer's expense. Find PostNL service points near you here.

How can I exchange an item?
Send the item you do not wish to keep back to us and place a new order in our webshop for the desired item. We will process the return according to the above procedure and ship the new order as soon as possible. Unfortunately, payments cannot be offset against each other.

I have a complaint about an item – how should I proceed?
If you believe you are entitled to a warranty/refund for the items you ordered, you can contact our customer service. Please include the relevant order number and a clearly described complaint.

What forms of support do we offer?
You can contact support via email.